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How to Fix the Lip-Sync Problem on the ITVX App for LG Televisions

Are you experiencing a frustrating lip-sync issue on the ITVX app for your LG television? It's a common problem where the speech lags behind the video by a second or two, making it hard to follow what's happening on screen. Despite being a popular streaming service, ITVX has yet to provide adequate support or guidance to resolve this issue.

In this post, we’ll explain the problem and give you a straightforward solution to fix it.

The Lip-Sync Problem

The issue appears to be a noticeable delay between the audio and video when using the ITVX app on LG TVs. This delay is most apparent during scenes where actors' lips are visible while speaking. This mismatch can make watching your favourite shows or catch-up programs unpleasant.

Many users have turned to ITVX support for help, but they have found little to no guidance on how to fix this issue. However, there is a workaround that has proven effective for many LG TV owners.

The Solution: Delete and Reinstall the ITVX App

While ITVX doesn't offer official guidance, the best way to resolve the lip-sync issue is to delete the app from your TV and reinstall it. Follow these simple steps:

Step 1: Delete the ITVX App

1. Press the Home button on your LG remote to bring up the menu.
2. Navigate to the Apps icon (a grid of squares) on your TV.
3. Highlight the ITVX app and look for the trash can icon.
4. Select the trash can to delete the app from your television.

Step 2: Reinstall the ITVX App

1. Return to the Apps section on your TV.
2. Use the search feature to find "ITVX."
3. Select the ITVX app and install it onto your television.

Step 3: Sign In to ITVX

1. Open the reinstalled ITVX app.
2. Follow the on-screen instructions to sign in.
3. Use the QR code displayed on your TV to link the app with your ITVX account via your phone.

Step 4: Test for Synchronization

Once you’re signed in, try watching some catch-up content. Focus on scenes with visible speech to check if the sound now aligns correctly with the video.

Final Thoughts

While it’s disappointing that ITVX hasn’t addressed this issue more directly, the delete-and-reinstall method is a reliable fix. If you’re still experiencing problems after trying this, it might be worth checking for software updates on your LG TV or reporting the issue to ITVX support to encourage a more permanent resolution.

Enjoy your viewing experience, and let us know in the comments if this solution worked for you!